Support

Let's get the file unstuck—safely.

Start with a fresh, completed Settlement Flat File V2 downloaded directly from Amazon. Please do not send a raw settlement, screenshot of transactions, or Seller Central credentials.

Best first step

Run the file again. If SellerClose stops, select Download safe diagnostic beneath the error. Review that small text file and share only it when asking for help.

Wrong report

Orders, transaction, date-range, and legacy settlement reports are different layouts. Follow the V2 download guide.

File was edited

Spreadsheet apps can change dates, decimals, quotes, or encoding. Try Amazon's untouched TXT download.

Does not reconcile

SellerClose locks the journal download. Re-download the completed settlement and do not manually repair rows.

Needs review

The payout can reconcile while an unfamiliar Amazon label remains. Keep it visible and ask your bookkeeper or accountant how it should be mapped.

What to include in a support request

  1. The safe diagnostic text.
  2. Your browser name and device type.
  3. What you expected to happen.
  4. Whether the file was downloaded directly from Amazon or opened elsewhere first.

Beta contact: beta@sellerclose.com. Do not attach a settlement. Send only the safe diagnostic after reviewing its contents.